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Customer Service Advisor

The Customer Service Advisor will primarily be responsible for addressing customer requests, such as processing orders, fulfilling information requests, and providing top notch customer service. They will manage incoming calls and web inquiries, evaluate the client’s professional training needs, and recommend the appropriate courses.

Responsibilities

  • Assist with high-volume of incoming phone calls, live chats, and web inquiries to assist clients with scheduling requests, placing phone orders, and basic queries.
  • Reply in a timely, accurate, and friendly manner to online customer service tickets.
  • Guide clients through the sales process, utilizing our CRM to manage follow-up via email and phone.
  • Assist with data entry and record-keeping efforts to maintain accurate information for our clients and industry partners.
  • Support the office as needed with ongoing administrative projects

Note - We are NOT a call center! Zack Academy is close-knit team where every member is an integral part of the organization. The right candidate must be ready to work autonomously, think on their feet, and be ready to dive in!

Requirements

  • Associates or Bachelors degree in relevant field preferred
  • 2+ years experience in customer service or sales
  • Thrives in an "all-hands-on-deck" start-up environment
  • Clear and professional oral and written communication skills
  • Ability to multi-task and appropriately manage short-term and long-term projects
  • Proficiency with Google Apps, Microsoft Office Suite; bonus points if experience with Salesforce or other CRM tools.

Why you should apply now

  • Excellent room for growth within the company
  • Challenging yet rewarding work, that will have an immediate and tangible impact
  • Small, close-knit team that likes to have fun
  • Quality work / life balance

About the company

Zack Academy (ZackAcademy.com) provides an online platform for education providers to market, promote, and manage their courses and students. Zack Academy's proprietary system connects professionals across the globe with immediate access to convenient, quality, and affordable training options, delivered by our extensive training network. As a young company, we are looking for individuals who have an entrepreneurial spirit to join our team and help us take Zack Academy to the next level.

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